FAQs

Are your products new? 

Superior AED only carries brand new products and supplies. We do not sell refurbished or remanufactured units or parts.


I’ve heard the term “biphasic”. Is this important in an AED?

All new AEDs are biphasic, meaning they send the electric shock through the body from one electrode pad to the other and then back again to the first pad.


How frequently will I need to replace the batteries?

All AEDs sold by Superior AED come with batteries that will last between 3-5 years and up to 7 years depending on the manufacturer. Some AEDs (including the HeartSine samaritan PAD models and Physio-Control LIFEPAK CR Plus/EXPRESS models) have batteries which need to be replaced following usage of the AED. 


How frequently will I need to replace the electrode pads?

Electrode pads have an expiration of between 2-5 years depending on the manufacturer. Electrode pads are for one-time usage and need to be replaced immediately. Some people choose to order an additional replacement set.


I’m worried I’ll shock a patient if they don’t need to be shocked.

An AED will only shock a patient who is in a specific cardiac arrhythmia. The AED is programmed to deliver a shock only if the patient requires it. Even if the rescuer presses the shock button, the AED will not shock unless the patient needs the shock.


Can I use an AED on a child?

All new AEDs have pediatric capabilities. Most require a set of pediatric electrode pads which instruct the AED to deliver a lowered energy shock for children. A child is defined as someone under 8 years old or under 55 lbs (25 kg). Adult pads are used on a child age 8 and older or someone over 55 lbs (25 kg).


Can I use my AED as a trainer?

Some of the AEDs we carry can be converted to a trainer with training electrode pads ordered separately. Others require a separate trainer. Please see each product page for information if it can be converted to a trainer. Never use your AED as a trainer without the proper accessories to convert it to a trainer.


I’m concerned with the liability of having an AED.

“Good Samaritan” laws protect responders in most states from being held civilly liable for harm or death of a victim when using an AED as long as the harm or death was not intentional. Further protection from potential liability may be gained from those responders who have received proper training in a certified American Heart Association or American Red Cross CPR/AED training course. There are now cases where businesses are actually being held accountable for not having an AED.