All orders are shipped either UPS Ground or FedEx Ground to either business or residential addresses. We cannot ship to P.O. Boxes. Free ground shipping for AED units purchased is available within the contiguous United States. Shipping rates are automatically calculated based on zip code and weight of package. Most orders are shipped same day when placed prior to 5:00 PM central time.
Superior AED is committed to your satisfaction. If we make an error with your order, or you receive defective or damaged merchandise, please call us at 866-559-9233 immediately. If you ordered the incorrect item or need to return an item for other reasons, our no nonsense 30-day return policy is as follows:
1. You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging. Before we can accept your eligible return items, you must call us at 866-559-9233 to obtain a Returned Merchandise Authorization (RMA) number. Write the number on the shipping label of each box to be returned so we'll know how to process your refund. Items returned to us without original and undamaged packaging, or without an RMA, will incur a 15% restocking fee. Returns beyond 30 days will not be accepted.
2. All items purchased from Superior AED may be returned under this policy except opened electrode pads or those with damaged packaging, opened rescue kits and packs, used batteries or those with opened packaging, used manikins, books, software, videos, CDs, DVDs, extended warranties, online training passcodes (once issued) and classroom training (once it's scheduled.) If you are returning an automated external defibrillator (AED) or training unit, the price of opened electrode pads, opened or used batteries, or items in opened or non-resalable condition will be deducted from the refund. Training purchases and AED management services are not refundable once scheduled or online passcodes have been issued.
3. Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we urge you to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. Superior AED is not responsible for customer returns that are lost or damaged during shipping.
4. Items not purchased from Superior AED may not be returned to Superior AED.
5. Refunds or credits will be processed within 10 business days after receipt of returned items; refunds will be issued using the same payment method as your original order.